We put our money where our mouth is. Real commitments with real accountability.
What 99.9% uptime actually means
We guarantee your server will be accessible 99.9% of each calendar month. That's a maximum of 43 minutes of downtime per month.
This covers our infrastructure, network, and control panel. Downtime caused by your server software, plugins, or scheduled maintenance windows is excluded.
If we fail to meet 99.9% uptime: You receive service credits proportional to the downtime. No complicated claims process - credits are applied automatically.
We target 99.99% (4.3 min/month) internally.
How quickly we respond based on severity
How we keep you informed during issues
Within 10 minutes of detecting an incident, we post to our status page with initial details.
Every 30 minutes during active incidents, we provide progress updates until resolution.
Immediate notification when the issue is resolved, with summary of what happened.
Within 72 hours for P1/P2 incidents, we publish a detailed postmortem with root cause.
Clear boundaries on what our SLA includes
If we fail to meet our uptime commitment, you receive credits toward your next billing cycle. No forms to fill out - it's automatic.
Credits are calculated based on monthly uptime percentage and your plan cost.
Proactive detection before you notice issues
Every node is health-checked every 15 seconds. We know about issues before most customers notice.
CPU, RAM, disk, and network metrics collected and analyzed in real-time for anomaly detection.
Common issues trigger automatic fixes. Many problems resolve before requiring human intervention.
Infrastructure team on-call around the clock. Critical alerts wake us up at 3 AM if needed.
Our team is happy to explain any aspect of our service commitment.
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