Have a question or need help? We're here for you 24/7 with industry-leading response times.
These resources might help you find a quick answer
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Available in your control panel
Instant response 24/7
For complex technical issues
Response within 15 minutes
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Real-time community help
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For the fastest response, existing customers should use the support system in the control panel.
The fastest way to get help and connect with our community. Our team and community members are active 24/7.
Server issues, configuration help, or troubleshooting. Our gaming experts have you covered.
Questions about plans, custom solutions, or enterprise needs. We're happy to help.
Content creators, communities, or businesses interested in partnering with us.
Quick answers to common questions
Choose a plan on our pricing page, create an account, and your server will be ready in under 60 seconds. No technical knowledge required.
Our support team is available 24/7 via live chat and tickets. We can help with server configuration, plugin installation, and troubleshooting.
Yes! We offer free migration assistance. Send us your world files, plugins, and configs, and we'll set everything up for you.
We offer a 48-hour refund window on your first purchase. If you're not satisfied, contact us within 48 hours for a full refund.
First, check your RAM usage in the panel. If you're consistently over 80%, consider upgrading. Our support team can run diagnostics to identify issues.
Our panel has one-click installers for 100+ popular modpacks. Go to "Modpack Installer" in your panel, search for your pack, and click install.
Yes, you can change plans anytime from your control panel. Upgrades take effect immediately - you'll only pay the prorated difference.
Yes! We support Geyser/Floodgate which allows Bedrock players to join your Java server. One-click installation available.
Customers on Standard plans and above receive priority support with faster response times and dedicated assistance.
Our team isn't just technically skilled - they're gamers too
Always available, no matter the timezone
Average response time across all channels
No bots, no copy-paste responses
We understand because we play too
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